Payment Cancellation & Refund Policy

Company: ZOOTIZ INFOTECH (OPC) PRIVATE LIMITED
Address: 14/3 MATHURA ROAD, SECTOR 31, Faridabad – 121003, Haryana

1. Payment Confirmation

All payments made through UPI or bank transfer are manually verified. Services will only be activated once the transaction is verified using the UPI Transaction ID you provide.

2. Cancellation Policy

• Orders once processed cannot be cancelled unless in rare cases approved by our team.
• Duplicate payments or wrong entries must be reported within 24 hours.
• Incomplete payments or payments without valid transaction details will auto-expire after 48 hours.

3. Refund Policy

• Refunds are granted only if:
  • Duplicate payment is made.
  • Service is not delivered due to technical failure at our end.
• All refund requests must be raised within 3 days of payment by contacting us.
• Refunds are processed within 7–10 working days via original payment method.

4. No Refund in These Cases

• If service has already started or is partially delivered.
• If dissatisfaction is due to user-related issues like incorrect data or miscommunication.
• Customized or personalized services are strictly non-refundable.

5. How to Request a Refund

Email us at info@zootiz.in with your payment receipt, transaction ID, service name, and reason for refund. Alternatively, you can fill out the form below.

For support, contact:
📧 info@zootiz.in
📞 +918447504176
📍 14/3 MATHURA ROAD, SECTOR 31, Faridabad, Haryana